Vavada Casino - Аккаунт игрока заблокирован.

I made a deposit at vavada casino in the amount of 197€, activated the welcome bonus, wagered and bet 900€ for withdrawal, while withdrawing I raised another 946€. I woke up and my account was blocked, but the money did not come

Сделал депозит в казино vavada в размере 197€, активировал приветсвенный бонус, отыграл и поставил 900€ на вывод, пока выводил поднял еще 946€. Проснулся, а мой акаунт заблокирован, а деньги не пришли

Dear guffyttobrom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

Are you sure your account is blocked and not audited only? Is there any relevant communication that you could forward to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

I received a response from the casino that my account was blocked for bonus fraud. Although he did not conduct any fraud and honestly won money in slots from all popular providers. Casino bonus in fact and not having time to activate, because. the balance never fell below personal funds

Получил ответ от казино, что мой акаунт заблокирован за махинации с бонусом. Хотя никаких махинаций не проводил и чесно выиграл деньги в слотах от всех популярных провайдеров. Бонус казино по сути и не успев активировать, т.к. баланс никогда не опускался ниже личных средств

 Is there any relevant communication that you could forward to petronela.k@casino.guru? Thank you in advance.

Hello, guffyttobrom! During the verification of your gaming activity, we have found out a number of duplicate pages, the purpose of which was to create an abuse of casino bonuses. The First Deposit Bonus was activated 2 minutes after the deposit and wagered successfully. Creating duplicate accounts and abusing the bonus policy is strictly prohibited in our project. We have decided to deny your access to the game on our project and completely cancel your winnings.

Thank you, Vavada Casino team, for the clarification.

Dear guffyttobrom,

Are you aware of creating multiple accounts?

Dear guffyttobrom,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.