Vavada Casino - Депозит игрока задерживается в казино.

Hello Casino Guru,

I would like to report an issue with Vavada Casino. I made a deposit of €20 yesterday, but the amount never appeared in my account. Today, I was informed by my personal manager that the issue has been forwarded to the financial department for review and that I will be updated.

What adds to my frustration is that I recently ended a self-exclusion period, reopened my account, and this is the kind of experience I am facing. There are additional concerns I have, but I would prefer to address those separately.

I kindly request your assistance in resolving this matter with the casino. Thank you for your time and support.

Best regards,

Dear manolis777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

If you wish to discuss other concerns publicly in a complaint please describe them here.

I'll await your reply.

Best regards,

Tomas

Good evening the money magically appeared shortly after my post! From Skrill it showed that the transaction went through. After the money is all in, ok. Thank you and good luck I hope the casino continues to be good and for those who have managers to give a little more bonus I think they do very rarely although I know it is at the casino's discretion when to give a bonus. Thanks again!

Καλησπέρα σας τα λεφτά ως δια μαγείας εμφανίστηκαν λίγο μετά την ανάρτηση μου! Από την Skrill έδειχνε ότι η συναλλαγή πραγματοποιήθηκε. Αφού τα λεφτά μπήκαν όλα οκ. Σας ευχαριστώ και καλή συνέχεια εύχομαι να συνεχίσει να είναι καλό το καζίνο και σε όσους έχουν μάνατζερ να δίνουν λίγο περισσότερο μπόνους νομίζω ότι δίνουν πολύ σπάνια αν και γνωρίζω ότι είναι στην κρίση του καιζνο πότε θα δώσει μπόνους. Ευχαριστώ ξανά!

Dear manolis777,

I am relieved to hear that. We appreciate your cooperation and confirmation. We'll go ahead and mark the complaint as 'resolved' in our system. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru