Winshark Casino - Выигрыши игрока конфискованы.

Won around 1100 euro while having a active bonus, I asked the support if there were any limits on withdrawal with bonus. She said no, anything I have left on my account after wagering I can keep it. I even asked twice to be 100% sure, then I was happy even though I had ALOT of wagering to do. 45x. After playing for hours and hours, the wagering were finished and BOOM! 602 euro stolen from my account! Worst feeling ever. After that they have given me the silent treatment, refusing to answer questions regarding this. Emails never been answered.

Dear RayMan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which bonus you played with? If possible, please post a link or promo code here in this thread.
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I played with their 100% deposit bonus. You must also add to your information about this casino that they confiscate winnings from players if their deposit bonus has been used.

No the casino refuses to answer me, even the same person who wrote to me that there is no withdrawal limit after I redeemed my bonus, she ignores the question about this in live chat. It has now been 6 days, answering an email does not take that long. Disrespectful and extremely sick.

Jag spelade med deras 100% deposit bonus. Ni måste också lägga till på er information om detta casino att de konfiskerar vinster från spelare om man använt deras insättningsbonus.

Nej casinot vägrar svara mig, till och med samma person som skrev till mig att det inte finns någon uttagsgräns efter att jag omsatt min bonus, hon ignorerar frågan om detta i live chat. Det har nu gått 6 dagar,att svara på ett mejl tar inte så lång tid. Respektlöst och extremt sjukt.

Dear RayMan,

Thank you for bringing this to our attention.

We understand your frustration and would like to clarify the situation. According to our Terms and Conditions, specifically point 10, Withdrawals of winnings from deposit bonuses and free spins are limited to 10x the deposit amount. This rule applies to all bonus-related winnings.

Upon reviewing your account, we can confirm that your withdrawal was processed successfully, and a confirmation email was sent. We sincerely apologize for any confusion caused during your interaction with our support team. While we strive for accuracy, human error can sometimes occur, especially as support is provided by an outsourced team. However, our Terms and Conditions always take precedence.

Thank you for your understanding, and we’re here to assist you with any further questions.

Best regards,  

Winshark Casino Representative

It is not enough. You at the casino have certified upon request that there is no withdrawal limit after the bonus has been redeemed. I have played by these rules. I even asked TWICE to be sure. Who wants to wager a bonus 45x with these low withdrawal limits? Why do you give out bonuses at all? Why are you lying to your players? Why have you been ignoring my emails for days? You are unscrupulous scammers. My gambling friends, stay away from these thieves.

Det räcker inte. Ni på casinot har intygat på förfrågan att det inte finns någon uttagsgräns efter att bonusen har omsatts. Dessa regler har jag spelat efter. Jag frågade till och med TVÅ gånger för att vara säker. Vem vill omsätta en bonus 45x med dessa låga uttagsgränser? Varför ger ni ut bonusar överhuvudtaget? Varför ljuger ni för era spelare? Varför har ni ignorerat mina mejl i dagar? Ni är oseriösa bedragare. Mina spelande vänner, håller borta från dessa tjuvar.

And now they refuse to open my account so I can take a screenshot of the stolen €602 that disappeared from my account. A dishonest and dirty casino. There are much better casinos out there my friends, no point in supporting thieves and scammers.

Och nu vägrar de att öppna mitt konto så att jag kan ta en skärmdump på de stulna €602 som försvann från mitt konto. Ett oärligt och smutsigt casino. Det finns mycket bättre casinon där ute mina vänner, ingen idé att stödja tjuvar och bedragare.

They have also booked this 602 euros as a withdrawal for me, which should be highly illegal. I have not received any money. This results in continued gambling at this casino making it impossible to win. First it has to chew up 1000 euros so that I end up at 0 again.

De har också bokfört dessa 602 euro som ett uttag för mig, vilket bör vara högst olagligt. Jag har inte fått några pengar. Det resulterar i att fortsatt spelande på detta casino gör det omöjligt att vinna. Först måste den tugga i sig 1000 euro så att jag hamnar på 0 igen.

Hello everyone,

Thank you both for your replies.

RayMan, unfortunately, errors like this happen and the maximum withdrawal limit is indeed stated in the Bonus Terms:

10. Withdrawal of winnings from deposit bonuses and free spins is limited to 10x deposit amount.

Could you please clarify how much you deposited in order to activate the bonus?

I deposited 35 euros so I only got out 350 euros out of a total of 952 euros. Terrible. Also an extreme rule and an extremely bad bonus that is locked at 10x. What if you play a slot with a million win? Then the casino TAKES all your money 😄 No, it's against the rules and I think you could prosecute the person in court if that happened.

I double checked with the support who certified and assured me that there are NO limits after the bonus has been wagered. Terrible behavior and no responsibility at all. Their withdrawal times are also a disaster, at 2010 levels. Who wants to turn over a bonus 45x that you can't win anything bigger anyway?

You got screenshots from me right? I even offered the casino to meet me halfway here, to pay me €300 of the total €600. That, too, has been met with silence. Chat support can't answer any financial questions and their kyc department ignores. STAY AWAY PEOPLE.

Jag satte in 35 euro så jag fick endast ut 350 euro av totalt 952 euro. Hemskt. Också en extrem regel och en extremt dålig bonus som är låst till 10x. Tänk om man spelar en slot med miljonvinst? Då TAR casinot alla dina pengar 😄 Nej det är regelvidrigt och jag tror att man skulle kunna åtala vederbörande i domstol om så skedde.

Jag dubbelkollade två gånger med supporten som intygade och försäkrade mig om att det INTE finns några gränser efter att man har omsatt bonusen. Skräpigt beteende och man tar inget ansvar alls. Deras uttagstider är också katastrof, på 2010 års nivå. Vem vill omsätta en bonus 45x som du ändå inte kan vinna något större på?

Du har fått skärmdumpar av mig eller hur? Jag erbjöd till och med casinot att möta mig halvvägs här, att betala mig €300 av de totala €600. Även det har mötts med tystnad. Chatsupporten kan inte svara på några ekonomiska frågor och deras kyc-avdelning ignorerar. HÅLL ER BORTA GOTT FOLK.

If you have blundered this badly, you at least show a little good will and meet the customer halfway. Everything else is fraudulent behavior.

Har man tabbat sig så här kraftigt så visar man åtminstone lite good will och möter kunden halvvägs. Allt annat är bedragarbeteende.

I truly understand your frustration and empathize with your situation. However, it's important to stress the necessity of reviewing the bonus terms thoroughly before activating any bonus to prevent similar issues from arising in the future. While we recognize that certain rules can feel unfair, the maximum cashout limits and wagering requirements are standard conditions and are not considered unreasonable.

Casinos have the right to structure their bonuses and terms as they see fit. As long as these rules are clearly outlined in the bonus terms, we are limited in our ability to intervene. Ideally, customer support should always be fully informed to provide accurate and complete information, but unfortunately, mistakes can happen.

As your winnings were issued in accordance with the bonus terms, we regret that we are unable to assist further in this matter. Moving forward, we highly recommend carefully reviewing both the General and Bonus Terms & Conditions before engaging in gameplay.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.