7BitCasino - Аккаунт игрока заблокирован.

I have been playing 7bit for a couple weeks now. I’ve deposited 500-600 usd through BTC. While I’m waiting for my BTC confirmation of 4.5 ($100) 7bit disabled my account and stole my money with no explanation. I haven’t done anything wrong and have played several times there. For no reason they disabled my account while waiting for my deposit to confirm. Stay away from these thieves! They WILL steal your money and lock you out. They just did it to me on 11/6/22

Dear abennett1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Do I understand correctly that your active balance was null at the time of the account closure and your last deposit is now being held by the casino?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear abennett1979,

We were informed by the casino that access to your account has been restored but there are no funds on your active balance. Could you please advise if you need any further assistance?

Dear abennett1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.