Blaze Casino - Аккаунт игрока заблокирован.

On November 6th, I put 600$ in the blaze, bonus 100% multiplied to 1200, playing I lost 600, I was left with 600, with those 600 that I had I needed to make a 21,000 rollover to withdraw, I made 40,000 with the 600, so my balance went to 40k I went to Blaze's chat and asked if I would ask for a withdrawal if it was real money. The attendant said I could withdraw normally, because it was a real balance. my money and asked me to confirm my endentidaee first to drop the money, I took it and sent all the documents 24hrs passed the documents were approved and I got in touch with the chat again and asked if everything was ok if I could withdraw my money normally the same said yes, I made the normal withdrawal, 24 hours after the withdrawal an email arrived saying that my withdrawal had not been completed. to the transfers and there was nothing there, I saw that my money had not been refunded I contacted blaze he said that this was their mistake that the money would arrive in my account I said ok, about 15 minutes passed I went to enter again , when logging in, I couldn't get in until today and they send me several promotional emails so it's because the account is still active but for me it's blocked and I can't log in and they didn't make my payment......... I wait return NOTE: I DON'T HAVE THEIR EMAIL ANYMORE BECAUSE THEY DISAPPEARED PRINT FOR YOU TO SEE

Dia 6 de novembro coloquei 600$ na blaze, bônus 100% multiplicou para 1200, jogando perdi 600, fiquei com 600, com esses 600 que tinha precisava fazer um rolovver de 21mil pra sacar, fiz 40mil com os 600, então meu saldo foi pra 40mil fui no chat da blaze perguntei se eu pederia fazer o saque se era dinheiro real o atendente falou que podia fazer o saque normalmente, porque era saldo real, peguei fiz o saque, de 30,000 mil passou uns 30 minutos a casa de aposta blaze devolveu meu dinheiro e pediu pra mim confirmar minha endentidaee primeiro pra cair o dinheiro, peguei mandei todos documentos passou 24hrs os documentos foram aprovados e entrei em contato pelo chat novamente e perguntei se tava tudo certo se poderia sacar normalmente meu dinheiro o mesmo falou que sim, fui fiz o saque normal passou 24hrs após o saque chegou um email falando que meu saque não tinha caído concluído que era pra mim entrar nas minhas transferências lá na casa de aposta pra ver o acontecido entrei lá fui até às transferências e lá não tinha nada lá, vi que meu dinheiro não tinha sido devolvido entrei em contato com a blaze ele falou que isso era um erro deles que iria chegar o dinheiro na minha conta falei ok, passou uns 15 minutinhos fui entrar de novo, ao entrar não consigui mais até hoje e eles manda vários emails para mim de promoção então é porque a conta tá ativa ainda porém para mim está bloqueada e não consigo entrar e eles não fez meu pagamento......... Aguardo retorno OBS: NAO TENHO MAIS EMAIL DELES POIS DESAPARECERAM PRINT PRA VOCÊS VEREM

Dear marithu88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Have you saved, by any chance, your game history, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear marithu88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.