Cazimbo Casino - Выход игрока задерживается.

Hello,

Won €4000 at this casino.

According to their terms and conditions, you can apply for a maximum payment of €500 (VIP 1) per day and only open 3 requests at the same time.

Currently there is 1500,- in payment but it is even shown to me that I should cancel my payment (I sent you the picture)

3 days are given for processing each payment, then wait another 3 days.

If I understand correctly, it may take 4-5 weeks to receive the full amount.

I don't find this stalling tactic fair, I can't make a new payout until one of the three pending is processed.

No documents have been requested so far.

I played without a bonus.

Hallo,

Habe bei diesem Casino 4000,- € gewonnen.

Laut deren AGB kann man maximal 500,- € (VIP 1) Auszahlung am Tag beantragen und immer nur 3 Anfragen gleichzeitig offen gaben.

Aktuell befinde sich 1500,- in Auszahlung aber es wird mir sogar angezeigt, ich soll meine Auszahlung stornieren ( habe euch das Bild übermittelt)

Zur Bearbeitung werden 3 Tage je Auszahlung angegeben, danach wieder 3 Tage warten.

Wenn ich es richtig verstehe kann es 4-5 Wochen dauern bis ich den gesamten Betrag erhalten.

Ich finde diese hinhaltetaktik nicht fair, ich kann keine neue Auszahlung tätigen bevor nicht eine der drei anstehenden bearbeitet ist.

Unterlagen wurden bis jetzt keine Angefordert.

Ich habe ohne Bonus gespielt.

Dear Baron_von_Brenden,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

I also checked the casino's withdrawal policy and it seems that withdrawal limits are influenced by the VIP level:

Unfortunately, this is not something we could influence.

Do I understand correctly based on the screenshots you have attached to this complaitn that you currently have 3 pending withdrawals - one from October 15 and the last one from October 17?

Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Yes, that's right, but I read it in the terms and conditions that the next payout will only be processed 3 days after the last payout at the earliest, we assume a processing time of 5 working days per payout (according to support because there are many payout requests). that would be a maximum of 2000,- € in one month.

So I would have to wait 8 weeks to get the full amount.

I wonder how the maximum amount of €7500 per month is supposed to come about.

Can we continue the case until I have received the entire €4000?

Hallo Kristina,

Ja das ist richtig, allerdings lese ich es in den AGB so das die nächste Auszahlung frühestens erst 3 Tage nach der letzten erfolgten Auszahlung wieder bearbeitet wird, gehen wir von je 5 Werktagen Bearbeitungszeit pro Auszahlung (lt. Support da es viele Auszahlungsanfragen gibt) aus wären das maximal 2000,- € in einem Monat.

Demnach müsste ich 8 Wochen warten bis ich den gesamten Betrag erhalten.

Ich Frage mich wie es so auf den Maximalbetrag von 7500€ im Monat kommen soll.

Können wir den Fall solange fortführen bis ich die gesamten 4000,-€ erhalten habe?

Thank you for your reply, Baron_von_Brenden. Could you please advise if the casino has already processed any of your withdrawal requests?

Hello,

meanwhile 1500,- € have been paid out,

I haven't had to submit any documents yet.

So far, no documents have been requested.

Can we leave this case open Until I get all the money?

Greeting

Hallo,

mittlerweile wurden 1500,- € ausbezahlt,

Unterlagen müsste ich bisher nicht einreichen.

Bisher wurden auch keine Unterlagen angefordert.

Können wir diesen Fall offen lassen. Bis ich das gesamte Geld erhalten habe?

Gruss

Sure, I will keep this complaint opened until your confirmation that all withdrawals have been successful. Please let me know as soon as you receive the last payment.

Dear Baron_von_Brenden,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.