CBet Casino - Игрок пытается вывести свой выигрыш.

They took out the option to skrill to withdraw and without warning !!!!

I want a solution now !!

Sacaron la opcion de skrill para retirar y sin avisar!!!!

Quiero una solucion ya!!

Dear Nestor,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. I have checked terms and conditions for payment methods, and this is what I found https://cbet.gg/en/static/terms/generalterms:

"The Website offers a variety of payment methods. Please, contact our support team at support@cbet.gg to inquire about the payment methods which are most favorable for Your country of residence."

Have you to tried to communicate this issue with the casino? Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence.

I hope we will be able to help you to find more suitable way how to receive your winnings. Looking forward to hearing from you.

Best regards,

Petronela

Hello

First of all, thanks for the prompt reply

Yes, I have contacted them and they have told me that the skrill is temporary, but they are not guaranteed that this option will return.

Although I understand that this may change, it is not fair that I was not notified a few days before making the decision to remove skrill, since it significantly damages me

In this case they should make an exception, since the skrill method I see that for deposits it still works

Thanks again

Regards

Nestor

PS: Do you have a branch where I can make complaints from bookmakers? I congratulate you on the site

Hola

Antes que nada, gracias por la pronta respuesta

Si, me he comunicado con ellos y me han dicho que lo de skrill es temporal, pero no tienen garantizado tampoco que vuelva esa opcion

Si bien entiendo que esto puede ir cambiando, no es justo que no se me avise unos dias antes de tomar la decision de sacar skrill, ya que me perjudica notablemente

Deberian en este caso hacer una excepcion, ya que el metodo de skrill veo que para depositos aun sigue funcionando

Gracias nuevamente

Saludos

Nestor

PD: Tienen alguna sucursal donde puedo realizar quejas de casas de apuestas? Los felicito por el sitio

Dear Nestor,

Thank you very much for your quick reply. I fully understand your frustration. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Unfortunately, we don’t have a branch dealing with sports betting yet, but I can suggest two websites which do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

I hope they will be able to help you with your other issue.

I would like to ask CBet Casino to join this case and find a common solution for this complaint. Is there any other payment method which the player could use to withdraw his funds with similar conditions as Skrill has?

Unfortunately the casino hasn’t provided any answer on this case yet.

Dear Nestor, could you please confirm that you are still experiencing problems with withdrawal? If you still do I would like to ask CBet Casino to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Nick

Thank you for following the case and from now on, I still cannot withdraw the funds

Please let's follow the case

Even my funds have increased, which further complicates the situation.

Thank you

Hola Nick

Gracias por seguir el caso y desde ya, sigo sin poder retirar los fondos

Por favor, sigamos el caso

Incluso mis fondos se han incrementado lo que complica aún mas la situación

Gracias

Dear Nestor and Nick,

It was indeed not possible to withdraw trough Skrill, however as communicated to you on multiple occasions Bitcoin was always an option for the withdraw. We have checked your account and there was today a withdraw request made by you through Neteller, however as all the deposits came from Skrill it is not possible to withdraw through that method. What we suggest is that you cancel the Neteller withdraw and request it again through Skrill, we have just checked with the responsible department and they will keep an eye on your account in order to see if we can speed up the process.

If you have any other questions feel free to contact us through live chat which is open from 10:00 - 22:00 every day of the week. We hope to have informed you sufficiently and solved your query.

We wish you a wonderful day!

Kind regards,

Cbet team.

Dear Nestor,

Please do as the casino recommended and cancel your withdrawal request through Neteller and process it through Skrill. Please let us know if there is any update in your case.

Dear Nick and Cbet

very grateful to both

Nick and the casinoguru site, very efficient, we have been able to reach an agreement thanks to the fact that they have been able to send my claim

Cbet people, also very grateful because they have listened to me and have been able to solve the problem which, being sincere, has given me a good scare, but finally solved and that is the important thing

Now I will be able to continue recommending this house, CBET

And of course in the face of any inconvenience, CasinoGuru that has moved fast and effective, the best that can be expected in these cases

They have to open a branch for bookmakers, take my case, the main problems are there, with bookmakers who don't want to pay

Thanks again

The case can be closed, even though I still have more balance to withdraw, I trust that there will be no problem

Regards

Nestor

Estimados Nick y Cbet

muy agradecidos a ambos

Nick y el sitio casinoguru, muy eficiente, hemos podido llegar a un acuerdo gracias a que han podido hacer llegar mi reclamo

Gente de Cbet, tambien muy agradecido porque me han escuchado y han podido solucionar el problema que siendo sinceros, me ha llevado un buen susto, pero solucionado al fin y eso es lo importante

Ahora voy a poder seguir recomendando esta casa, CBET

Y por supuesto ante cualquier inconveniente, CasinoGuru que se ha movido rapido y efectivo, lo mejor que se puede esperar para estos casos

Tienen que abrir una sucursal para casas de apuestas, haganme casos, los principales problemas estan ahi, con casas de apuestas que no quieren pagar

Gracias nuevamente

Se puede cerrar el caso, a pesar de que aun tengo mas saldo para retirar, confio en que no va a haber problema

Saludos

Nestor

Dear Nestor,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Nick

Casino.Guru