CBet Casino - Вывод средств игрока заблокирован.

They're not paying out withdrawals

They've blocked my withdrawals and are telling me to check my gaming account and to contact them via email. I'm extremely disappointed that I played here because of

Non pagano i prelievi

Mi hanno bloccato i prelievi e dicono di controllare il mio conto gioco e contattarmi tramite l'email .Mi dispiace molto per aver giocato qui per colpa di

Dear goldybai3288,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you passed the full KYC verification?

Have you contacted customer support as suggested in the error message?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, yes my account is fully verified and I made two successful withdrawals, one of which arrived after 5 days and the other instantly. And I'm an Italian player.

Ciao, si il mio conto è completamente verificato e ho fatto due prelievi andati a buon fine di cui uno arrivato dopo 5 giorni e l'altro instantaneamente . E sono un giocatore italiano .

I contacted customer service and they told me to wait for their email. It's been a week but I haven't received the email

avevo contattato il servizio clienti mi hanno detto di aspettare la Loro mail . è passato una settimana ma non l'ho ricevuto la mail

Dear goldybai3288,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.