1win Casino — общее обсуждение (Страница 26)

Yes, this is a scam casino, they do not return deposits. even if you play in a casino, they simply delete your account and take your funds for themselves, this is how they make money.

Hi, what should the money be returned to you for ? I didn't find any complaint against the casino, so if they did something you think is unfair and you think you did nothing wrong, you can file a complaint. Why did they block your account ?

They robbed me on Sunday, April 21, the page did not work well and they never credited me with a bonus. There is no way to solve it because they serve bots!

do not play !

a mi me robaron el dia domingo 21 de abril no funcionaba bien la pagina y nunca me acreditaron un bonus . No hay forma de solucionarlo porque atienden bot !

no jugar !

Sorry, but I do not fully understand the issue. Could you be more specific, please? What kind of bonus were you supposed to get?

Till 24th of March, I was the one who trust 1win blindly because everything was going too smooth for me !!but today .. Seriously 0% trust on 1win.

My account got blocked due to 10.3p clause of general condition and submitted all documents but security team told me to wait for 14-30 days..but it's been 37 days but no reply till now !! This is how 1win treat their VIP player ! Great !!!

Hello, I wanted to recommend you to open a complaint right away, but I saw that you have done so before and are waiting for the casino's response, which would be appropriate.

However, why did they block your account, what does the clause say ? 

This is what I got a mail from 1win security team!

In accordance with p.10.3. To confirm the accuracy of information, the Company may request documents confirming the identity of Customers.

To conduct a comprehensive and objective verification, please provide the following information to our e-mail address:

1. proof of identity;

2. utility bill with proof of residence;

3. a picture of Your face with an identity document in a well-lit room (selfie with identity document).

Sincerely, 1win team.

Hmm, I think that should be fine as these are common things the casino needs for account verification. Have you sent the documents to the casino yet or are you just about to ? I think it would be best if you cooperate to make everything go faster. 

However, if you have already sent everything and are now waiting for the result, you will probably have to be patient.

Good morning,

I have a 1win account and in recent months I have always managed to deposit and withdraw within a few hours without too many problems.

I noticed that for more than a week every withdrawal made (50-100 but also an attempted €400) remains in the "waiting" status (in yellow). I write from Italy.

What do you recommend me to do?

I would like to withdraw all the existing funds out of necessity (approximately €200 already requested out of approximately €500).

Thank you

Buongiorno,

ho un account 1win e in questi mesi sono riuscito sempre a depositare e prelevare in poche ore senza troppi problemi.

Ho notato che da più di una settimana ogni prelievo effettuato (50-100 ma anche un tentativo di 400€) rimane in stato "waiting"(in giallo). Scrivo dall'Italia.

Cosa mi consigliate di fare?

Vorrei ritirare per necessità tutto il fondo presente (200€ circa già richiesti su 500€ circa).

Vi ringrazio

Hi, how long have you been waiting for? We give casinos 14 days, so that's why I'm asking. 

Have you tried asking support what's going on and that you used to get the money quite quickly but that's not the case now. Maybe they have some technical problems or something like that and it would be good to know. 

So to start with, I would suggest you check with them and see what they tell you. 

Hi, I've been waiting less than 7 days, so I'll wait at least 15-20.

I haven't tried contacting support yet, should I do it before waiting 14 days (so today too) or after?

Thanks for the support! 🙂

Ciao, sto attendendo da meno di 7 giorni, quindi attenderò almeno 15-20.

Non ho ancora provato a contattare l'assistenza, mi conviene farlo prima di attendere 14 giorni (quindi anche oggi) oppure dopo?

Grazie per il supporto! 🙂

Sure, just inform them that you have been waiting for the money for a week and what's going on. I think they should give you some reasonable reason why it's taking a while, and I guess we'll find out exactly what is happening. 

When you try it, let me know what they said. I firmly believe that you will have your money soon and if not then we will try to help. 😉

1win casino is not bother about anything !!

I am mailing them everyday for just a response but they are ignoring me like hell!!

They told me to wait for 14 days and maximum time 30 days for letter of verification but it's been almost 40 days since I am waiting and no one is bother to give a status of verification process.

Worst ever casino I have ever seen !!! Careless!!!! This was not at all expected from 1win security team.!!!!.

Hello casino guru.

It's been 31 days since I can't withdraw my money from 1win casino, before I did it very quickly and normally but since April 1st of this year they won't let me anymore, they told me to send an email to their support, they asked me for photos of my documents identity card (DNI) and my services from where I live, I already sent them everything they requested, and they sent me an email indicating that the verification takes 14 days and it is possible that 30 days, well that period has already passed and I still receive messages like If it were a robot indicating to wait 14 days and if possible 30 days. and no one from their support who has telegram on the page no one helps me with this problem they are causing me

Please help me get my money released, which is not even profit 🙁. waiting for your support. Thank you

Hola casino guru.

ya hace 31 días que no puedo retirar mi dinero de casino 1win, antes lo hacia muy rapido y con normalidad pero desde el 1ro de abril de este año ya no me dejan me mandaron que envié un correo asu soporte, me pidieron fotos de mis documento de identidad (DNI) y de mis servicios de donde vivo ya les envie todo lo que solicitan, y me enviaron un correo donde indican que la verificación tarda 14 días y es posible que 30 días, bueno ya pasaron ese plazo y sigo recibiendo mensajes como si fuera un robot indicando que espere 14 días y si es posible 30 días. y nadie de su soporte que tiene por telegram por la pagina nadie me ayuda con este problema que me están causando

por favor ayudarme a que me liberen mi dinero que ni siquiera es ganancia 🙁. a la espera de su apoyo. Gracias

Hi, I noticed that you filed a complaint right away, which is a good step if you waited so long to verify your account, and what you got as a response when you waited was that you had to wait again. We give casinos exactly 14 days to sort out the KYC or withdrawal process, so I think that's enough to keep you waiting for another month. 

Regarding the documents, you have not received any information about them, so have they been verified or do you still have to send something ? Did you play with any bonus here or not ?

Let me know and if the casino ignores you our team will try to help. 

Moreover, it feels like the casino representative is not actually willing to respond to the complaint either.

In my opinion, ignoring players and their concerns is the worst mistake. Let's hope someone will respond to us eventually 🤞🤞.

I noticed that you mentioned your account was blocked due to the 10.3 p clause of the general condition. Do you know what does it actually mean, perhaps?

Does this clause provide some clues for you?

I can't help myself, but to me, it sounds the same, like in the case of jayp68437's complaint.

Frankly, I also found out you recently mentioned you had lost the money. Is that so, please? I hope I made a mistake here, because that would complicate the compaint dramatically.

You know, we can't demand payment if the player lost the balance during the complaint process.

Of course, it does not mean there have not been unnecessary obstacles on the casino's side, yet from a logical perspective, a lost amount can't be recovered.

Well, let us know, please.

I have money in my account, but that time to wait obviously you want to play, but I still have money in there. I can't get it out. For KYC reasons, the email indicates 14 to 30 days, we have now gone 32 days without knowing anything. and like a robot they keep saying to wait 14 to 30 days. when the deadline has already expired.

On top of that, I'm a loser in that casino. I don't know why there are so many obstacles.

tengo dinero en mi cuenta, pero ese tiempo que esperar obviamente uno quiere jugar, pero sigo teniendo dinero metido ahi. que no lo puedo sacar . por motivos de KYC que en el correo indica 14 a 30 dias ya vamos 32 dias que no se nada. y como robot siguen diciendo que espere 14 a 30 dias. cuando el plazo ya se vencio.

encima soy perdedor en ese casino no se por que tantos obstaculos

Atleast you get a reply !!

I don't even a get a reply from security team.! They are just ignoring me like hell!

I have had my account since May 19, 2022 if I remember correctly I was always able to make withdrawals normally and very quickly that is what I like about the casino but since April 1 nothing at all

I sent the documents for the KYC and to date they have not verified them and the time they determine has passed.

I didn't play with any bonus. The casino has ignored me since April 1, they only send emails as if they were a bot indicating that I should wait 14 days to 30 days from the solution

tengo mi cuenta desde 19 de mayo del 2022 si no mal recuerdo siempre pude hacer retiros con normalidad y muy rapidos eso es lo que me gusta del casino pero desde el 1 de abril nada de nada

mande los documentos para el KYC y hasta la fecha no los verifican ya paso el tiempo que ellos determinan.

no jugue con ningun bono . el casino me ignora desdel 1 de abril solo mandan correos como si fueran bot indicando que espere 14 dias a 30 dias desde la solución