Raging Bull Slots Casino - Аккаунт игрока заблокирован после попытки вывода средств.

I received a $50 sign up bonus and met the wager requirements of 2000+ dollars for a total maximum withdrawal amount of $100.

In order to be able to withdraw I had to make a $10 btc deposit to confirm bitcoin wallet address. All verification documents have been submitted and excepted. I was allowed to make the withdrawal of $75 from the account and it was in pending status. I logged in the next day to check the status as I still had yet received the bitcoin payout, just to find out my account has been blocked access and no correspondence regarding this. I sent support an email about my issue and they gave me a case number and that is all I have heard from the casino.

Dear thertz961,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

Did the casino reply to you since your first attempt?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I opened the account on 6-25-23. Verified the account the same day I made the withdraw as it was an obligation before withdrawing, on 6-27-23 using hooyu.com link. I was fully verified and allowed to place the withdraw of 75.00 BTC after verification of my btc wallet by making a 19.00 deposit to my account 6-27-23 . Which was completed and added to my account balance. Once my wallet was verified I requested the withdraw of 75 btc and was left pending. The next day 6-28-23 I went to login on raging bull website to see if it was successful and I was denied access stating the page could not be found after entering my info. I sent support an email about access and they gave me the case number listed. No reply back still about my funds or account.

Thank you very much, thertz961, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello thertz961,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Raging Bull Slots Casino to join the conversation.

Dear Raging Bull Slots Casino

Can you please provide information on why the player has not received their withdrawals? Why is the player's account now blocked?

So I found this on your website are they even open anymore?

Dear thertz961,

Yes, you are partially right. The "old" Raging Bull Casino has recently been closed as they wanted to undergo some changes, including changing their URL. The old URL was www.ragingbullcasino.com now the new URL is www.ragingbull.casino, but I can't confirm if the "refurbished" casino is fully operational now as the casino representative has not informed us about it yet. Anyway, the casino you have submitted your complaint on Raging Bull Slots is operating normally.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

Apologies, I have been traveling abroad so not keeping my normal office hours. Thanks for the patience. I reviewed the situation and the account in question has been deactivated, only one account per player per household is allowed and the player in question has already had banned accounts for this reason. Unfortunately there is little that can be done in this situation.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Thank you for your response and the evidence, Nick / Raging Bull

Dear thertz961,

After reviewing the data provided to me by Nick, I am afraid I am no longer able to pursue this case. There is sufficient, detailed evidence of multiple accounts linked with personal information, IPs, and cookies. Under these circumstances, I will not be able to help you with this and this complaint will now be rejected. Casinos have a very strict policy regarding multiple account cases that have been used in this way. The casino's rules are accepted upon registration, and players are obliged to read them before acceptance. Only 1 account is permitted per person, and bonus abuse is strictly prohibited.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal