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Hi I made a withdrawal ... but obviously the casino takes time without even asking me for documents

Since I have read some negative reviews about this casino I would not wish to have lost my 1300 euros of winnings after having thrown away a lot!

could you help me

Salve ho effettuato un prelievo…ma ovviamente il casino prende tempo senza neanche chiedermi dei documenti

Siccome ho letto delle recensioni negative su questo casino non vorrei aver perso i miei 1300 euro di vincita dopo averne buttato un bel po!

potresti aiutarmi

Hello Martina,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? Did the casino responded to you when you tried to verify your account? Isn't it possible to upload your documents manually within the casino account?

Please also note that it might take up to 14 days if you are not verified to process the first payout request.

Looking forward to your answer.

Regards,

Nick

Hi… so I requested the withdrawal on the 20th.

but the thing that struck me most is that the casino does not completely require any type of document for the withdrawal and that they still tell me to wait for the checks! The doubt came to me because I read so many of those negative comments and of course people who have never received the winnings!

I hope you will help me

Ciao…allora il prelievo l ho richiesto giorno 20.

ma la cosa che più mi ha stranito è che il casino non richiede completamente nessun tipo di documento per il prelievo e che ancora mi dicono di attendere x i controlli! Il dubbio mi è venuto perché ho letto tanti di quei commenti negativi e ovviamente di gente che nn ha mai ricevuto la vincita!

spero mi aiuterete

Hello Martina,

If you did request for it only 6 days ago, I would definitely recommend only to wait.

Also some casinos allow you to withdraw up to an amount even without verification but I would definitely recommend to verify your account even if they do not ask for it.

As I also mentioned above, be sure to wait at least the 14 day period for it to be processed if it's the first ever withdrawal.

Regards,

Nick

Now they just sent me an email asking me for the verification documents !?

why only after 5 days do they ask for verification and not immediately?!

Ora mi hanno appena inviato una email dove mi richiedono i documenti di verifica!?

perche solo dopo 5 giorni chiedono la verifica e nn subito?!La cosa mi puzza…

Hello Martina,

Most casinos have processing time and there might be many requests. Please forward them every document to verify your account as soon as possible. Be sure to keep us informed about the process. I will set the timer back to you until any new update. Be sure to give it a few days to finish the verification.

Ok as soon as I send the documents I will notify you!

Ok non appena invierò i documenti vi avviso!

I sent the documents let's see what they say!

Ho inviato i documenti vediamo cosa dicono!

Hello Martina,

Be sure to give the casino at least a week for them to process it. They will definitely notify you when it will be complete or if there is something missing. Keep us also updated.

Regards,

Nick

hello today they just answered me asking for more documents .... I sent photos of my bank statement and whatever else I hope is the last time xke too much personal data .... more than qst nn I would like you to invent other documents xke nn I know more what to send!

ciao oggi mi hanno appena risposto chiedendomi ulteriori documenti….ho inviato foto del mio estratto conto e quant altro spero sia l ultima volta xke troppi dati personali….più di qst nn vorrei che si inventino altri documenti xke nn so più cosa inviare!

Hello Martina,

Thanks for the update. I will set back the timer on you until the end of this week as the casino probably needs some time process all the documents. If there won't be any update until then we will try to intervene.

Regards,

Nick

Obviously they haven't given me any news yet… I hope to have some news as soon as possible, because it's so unnerving!

Ovviamente ancora non mi hanno dato alcuna notizia…spero al più presto di avere qualche notizia, perchè è snervante così!

So they just sent an e-mail with which they irritated me ... they ask me for further documents after having also sent screenshots with a statement of the mail

Allora hanno appena inviato un e mail con la quale mi hanno irritato…mi chiedono documenti ulteriori dopo aver inviato anche screenshot con estratto conto della posta

Hello Martina,

In order to be verified as soon as possible be sure to provide them all the documents they requested. What new documents did the casino request this time?

Qst is the e-mail that sent me the bank statement I provided it and also the bill again, I don't understand what they mean by ownership documents since I sent the photo of the postpay itself where the date and complete number check!

Qst è l e-mail che mi hanno inviato l estratto conto l ho fornito e anche di nuovo la bolletta,non capisco cosa intendono per documenti di proprietà visto che ho inviato la foto della postpay stessa dove spunta data e numero completo!

Hello Martina,

Every document you send for verification should state that the document or the account belongs to you. It should then definitely include your name and address so the casino will know for sure that it's yours. Unfortunately this is something you can't skip and will have to do accordingly to their request.

Dear Martina ,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi I have received my winnings!

Salve apposto ho ricevuto la mia vincita!

Thank you Martina for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick