Win Unique Casino - Выигрыш игрока был уменьшен.

Hi can anyone here help I got 15 free spins on sugarpop for a unique casino, I won a bit of the game and started playing other games that I won big, I got through 500 at the end when the recycling was done But suddenly 455.20 euros disappeared and I only had 44.80 left in my game account. I made an account a week ago for that casino where I got a bonus with no deposit then I didn’t win anything, but today I got a new bonus free spin from there and I won.

Hei osaisiko joku täällä auttaa sain 15ilmaiskierrosta sugarpop peliin unique kasinolle, voitin pelistä hiukan ja aloin pelaa muita pelejä josta voitin isosti, sain kierrätyksen läpi aluksi oli 500e kun kierrätys oli valmis Mutta yhtäkkiä katosi 455.20euroa ja pelitililleni jäi vain 44.80. tein viikko sitten tilin kyseiselle kasinolle josta sain bonuksen ilman talletusta silloin en voittanut mitään, mutta tänää sain sieltä uuden bonuksen ilmaiskierroksia ja voitin.

Dear Spessuki,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the general bonus terms and conditions, and this is what I found (here):

"6.5. The minimum amount for a withdrawal is currently 300 Euros. Withdrawal of winnings and bonuses from pre-deposit free bonus money is currently limited to a maximum of 150 Euros. Any winnings or bonuses beyond 150 Euros that have accumulated prior to your initial deposit will be removed at the time a withdrawal has been requested. In order to withdraw winnings generated from pre-deposited free bonus money, a player must perform a successful deposit.

...

6.6. Withdrawals of winnings and bonuses from pre-deposit free bonus money may be limited to specific countries. Please make sure you have carefully read all applicable terms and conditions linked to any bonus scheme we may offer from time to time."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Please understand that it is nothing unusual to have a maximum cash out applied to any promotional winnings and to remove the bonus amount at the time of the withdrawal.

Could you please advise if you have received any winnings?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Spessuki,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.