DuckyLuck Casino - Игрок заявляет о задержке выплат.

So I am always cautious when trying new online casinos and for good reason! It seems like most are so quick to take your money yet when it comes to withdrawals not so much! I made a deposit, took a bonus with it and have met all the required play back amounts to get the withdrawal with Ducky Lucky Casino. I have entered into a weeks long back and forth of emails of verification documents needed! I have sent over all that was needed and then I get an email telling me they received all and the last thing they need is a utility bill of some sort to verify the address on file! Well low and behold, and based on what their own website states this is not accurate! It states a valid state ID such as a drivers license with the correct address on it which mine clearly has front and back! If in fact your valid license does not match the address on file then a utility bill of some sort no older than two months must be submitted! Well I have since also submitted 3 different forms on top of my license which matches my address! Even though not needed according to the site! So since these were submitted they have gone ghost and refuse to answer any more of my emails! In the beginning when it came to them telling me what was needed, and what I had left to send they were quick to get back to me. Now I cannot get anyone to respond! I am seeing a lot of issues with this online casino and its sad because I enjoy the games they have to offer! I know my withdrawal is not a lot of money by any means but its the principal not the dollar amount! Last two emails sent were yesterday asking them what else was needed and could I get some sort of confirmation. Then one today asking the same thing! Thank you for any help you can give!

Dear BSampson0517,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for getting back to me so soon. I will agree to disagree with you and I base my statement on what the casino promotes with the online information they state about timely withdrawals! I understand certain times of the year will be busier than others, and not all verifications get done right away. So I will give this the 72 hours they stated it would take in the email I received today and then post a follow up once I get both my withdrawals. As I stated I would like to continue to play on the site but with all the bad press I am reading online about this particular online casino I am a bit hesitant to do so. I will base my continuing to play on this site on whether or not I get my withdrawals in a reasonably timely fashion! If I do then yes I enjoy the games they offer and the site is user friendly with good slot options for all to play and with a wide variety of denominations offered to play on each game! I am just a little frustrated with the way the verification process went, and now we will see if I can prove some doubters wrong about them paying out properly! If all goes well I will be glad to write many good reviews on the sites that I have seen all the bad ones about this particular casino! Will follow up soon enough! Thank you again

Dear BSampson0517,

Have you received your withdrawal from the casino yet?

Negative! Not yet but I will give it until the end of this week! See where we are at then!

Update 12/122022 : So I received 1 of the wire transfers this afternoon! Still waiting on the other which I will assume should be next week in theory! So they came through after all, and they will continue to get my business for sure! Thank you Ducky Luck Casino!

Great news! I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.

Dear BSampson0517,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.