FEZbet Casino - Игрок испытывает трудности с выводом своего выигрыша.

Hello, I've been waiting for my payout for about a week.

The process has still not been carried out.

Hallo ich warte seit ca.1 Woche auf meine Auszahlung.

Der vorgang wurde immernoch nicht durchgeführt.

Dear Shahinhh,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Alright, now it's been 2 weeks, I'll wait a little longer.

Thanks

Alles klar mitlerweile sind es schon 2 Wochen ich werde noch ein bischen warten.

Danke

I fully understand your frustration, Shahinhh. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by the end of next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Shahinhh,

Have there been any developments since our last conversation, please? 

Dear Shahinhh,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.