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We’re glad to hear that you’re happy with our fast withdrawals and overall service. However, I’m sorry to hear about the issue you encountered with the deposit bonus.

Please note that this particular bonus is available only for the first deposit, not for subsequent deposits. If your deposit was not your first and the code was applied, that might be why the bonus wasn’t added. However, if you believe there’s been an error, we’d love to look into it for you. Please reach out to our customer support team with the details, and we’ll work to resolve it.

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Hello, Atti38! Point of our rules, 10.2.3. "You can refuse all or any bonuses at any time in your profile. If you take advantage of a composite bonus (deposit bonus and free spins) and cancel the first part of this composite bonus (deposit bonus), the second part (unplayed free spins or winnings from free spins) will be automatically cancelled as well". Be patient next time.

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