Raging Bull Slots Casino - Аккаунт игрока заблокирован.

I had a withdrawal amount of $1,735. I tried to get $1,600 with Bitcoin. So about an hour goes by and I come back to the site only to find out they banned me from being able to log in. They are a freaking scam. DO NOT USE THIS SITE!

Dear lavoniastarkey1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I had registered everything correctly and verified everything I needed to. I was able to log on this morning and checked my account and all of my transactions were denied although manager requested and took $1,300 of my winnings.

Thank you, lavoniastarkey1, for the update. Could you please advise if your winnings were accumulated with or without an active bonus?

It was without any bonuses

Thank you very much, lavoniastarkey1, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear lavoniastarkey1,

Could you please confirm if you have received 1300$ in your bank account?

I am looking forward to your response.

Kind regards,

Stefan

No I have not.

Dear lavoniastarkey1,

I am so sorry to hear your account got blocked. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a representative to join this conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino,

Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

Greetings all,

I have reviewed the account and it is active with no history of deactivation or blockage. I'm also not seeing any failed login attempts, the most recent player login is today at 3:09am EST.

The withdrawal request was indeed from a deposit using a deposit coupon (bonus) good for 200% on top of the deposit and 50 free spins. The actual and most important issue comes from what is called a "processor collect refusal". That is when a player makes a deposit but the deposit is refused on the player or banking end so we are unable to collect the funds. We use a 3rd party payment system for outgoing and incoming bank transactions. The deposit is credited immediately however the transaction itself takes considerably longer than that.

You have only one cash deposit of $100 in your account history lavoniastarkey1 which would be the deposit related to the requested withdrawal. This deposit was refused when we tried to collect it, unfortunately that renders the win invalid.

I hope this clarifies things.

Best wishes,

Nick and Raging Bull

Dear Raging Bull Slots Casino,

Thank you for your response and the information provided.

Could you please specify what "Manager Withdrawal" of 1300$ means? I am not sure if I understand the situation correctly.

Thank you very much in advance.

Kind regards,

Stefan

Greetings Stefan,

A "manager withdrawal" is (generally non-cashable) funds being removed from the closed system which can only be done at a managerial level.

Best,

Nick and Raging Bull

Dear lavoniastarkey1,

Are you sure you had sufficient funds in your bank account at the time of deposit? Because the bank refused the payment.

Could you please provide us with the bank statement from the time of deposit to the casino till today? You can send it to my email address stefan.m@casino.guru.

Thank you very much in advance.

Kind regards,

Stefan

Dear lavoniastarkey1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.