Rajabets Casino - Проверка документов игрока задерживается.

I have submitted my documents 10 days ago for verification they are not replying they send same message again And again that your docs are in queue we can't tell the time. It's been 10 days not a single update yet.

Dear Sun454,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes I have provided all docs within 24 hours .i provided everything they asked moreover they aren't even replying what is the update on it .so if they need any additional doc I am ready to provide that . But their support team always says we don't have specific time your docs in a queue. I don't understand since nearly 15 days they are saying same thing it's half month.

Thank you very much for your reply, Sun454. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Sun454,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, Sun454, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Sun454 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Rajabets Casino for their help in resolving this complaint. We would like to know why is this verification process taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hello,

To proceed with verification, the user is required to provide the bank statement of the account which she made a withdrawal request to.

Dear Sun454,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They didn't ask for bank statement and I didn't made withdrawl yet . First they ask for I'd card I submitted it they took 15-20 days to verify then they asked me selfie I submitted it it's still in pending state since 16 days . And here they said the bank statement issue I don't understand what this fraud casino trying to do

Hello Dear Sunita,

You need to provide the requested document through your profile,  you are required to provide the bank statement of the account that you made a withdrawal request to.

As I told you previously I haven't made withdraw request yet and yes I already submitted my bank statement and selfie in advance weeks ago if you start working than you can see . Without checking anything you are commenting here. Pls check and verify my documents

Hello Sunita,

You can also see on your transaction history that there is a withdrawal request that you have made on

03/08/2023.

Which was already denied on the day I made it the point is not txn history . The point is document verification verify it so that I can withdraw

Dear Sunita,

You need to provide the requested document through your profile, you are required to provide the bank statement of the account that you made a withdrawal request to

Sir i told you twice i have already uploaded my bank statement

If you care to check than you can see on my account

Hello Sunita,

The Bank Statement that you uploaded on 07/09/2023 at 13:04:49 does not match the withdrawal request. Hence your verification has failed. You will be able to withdraw your 1220 INR of the last deposit as a refund. After you make your withdrawal your Rajabets account will be terminated.

I am sorry by mistake I uploaded my husband bank statement don't do this to me ..you have cancelled all the winning from my account . And I am not able to withdraw anything on withdraw page it's still asking for complete verification.

After 60 days of hard work I just made a single mistake by sending wrong document and you have cancelled my whole funds what a fraud casino service it is wow.

Dear Rajabets Casino Team, Would it be possible for the player to provide the requested document through their profile again or is this your final decision in the matter? Thank you in advance!

Thank you Rajabets Casino Team for the update. Dear Sun454, unfortunately as you have provided a bank statement that does not belong to you, the casino can enforce the terms and conditions to which you have agreed when registering at the casino. We can't help you further in this matter. Due to this reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.