SlotsandCasino - Игрок считает, что вывод его средств задерживается.

I am a VIP player and it takes 2 business days to complete a withdrawal. I have spoke to several agents that state I would be paid on 5/21. The last agent says it was completed on their end, but clearly is still pending in the cashier.

Dear vtaylor1975,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear vtaylor1975,

Have you received your withdrawal from the casino yet?

Yes but still waiting on a bank wire that was said to be paid out on May 22nd

Thank you for your reply, vtaylor1975. Have you made any successful withdrawals using this payment method before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Yes I have met KYC approval. I did not use a bonus for I have been deemed a skilled player. I have not used this method before but had no other option because I was at my limit for crypto withdrawal. The withdrawal was requested on 5/17 and was approved on 5/22. My bank says it takes 5 business days for a transfer, but I am still waiting!

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Thank you very much, vtaylor1975, for your cooperation. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello vtaylor1975,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite SlotsandCasino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Ok Dominika, thanks for your assistance with this concern!

I received my withdrawal today after cancelation of the bank wire and doing crypto! Horrible casino!

Dear vtaylor1975,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru