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No response to withdrawal request. In the chat, you are only fed with text modules such as "technical problems" or "overloading the chat", and then there is no more reaction. Mails remain unanswered. It seems that a Curacao group is forming here that no longer pays off.

Keine Reaktion auf Auszahlungsantrag. Im Chat wird man nur mit Textbausteinen wie "technische Probleme" oder "Überlastung des Chats" abgespeist, und dann erfolgt keinerlei Reaktion mehr. Mails bleiben unbeantwortet. Es scheint sich, dass sich hier eine CuracaoGruppe bildet, die nicht mehr auszahlt.

Dear idobins56,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Great statement that it seems to be delayed is obvious. Reasons would be interesting and a foreseeable payment date. These are just delay responses that suggest that there will never be a payout!

Tolle Aussage, dass es sich zu verzögern scheint ist ja offensichtlich. Gründe wären interessant und ein absehbarer Zahltermin. Dass sind nur Verzögerungsantworten, die darauf hin deuten, dass nie eine Auszahlung erfolgen wird!

I’m sure you understand that I don’t work for ZetCasino, but as one of the Casino.Guru independent employees and professionals I'm simply trying to help you to resolve your problem. 

Since when is your withdrawal pending, please?

I didn't know that, sorry. This payout is open on 12/22/21. For information: zetcasino is also open to a payout and they use almost identical text modules as excuses for not paying. I suspect connection with refused payouts as RTG Groups gave a few years ago. Above all, future players should be warned.

Ach das wusste ich nicht, sorry. Diese Auszahlung ist srit 22.12.21 offen. Zur Info: von zetcasino ist ebenfalls eine Auszahlung offen und die verwenden fast identische Textbausteine als Ausreden zur Nichtzahlung. Ich vermute Zusammenhang mit verweigerten Auszahlungen wie schon vor einigen Jahren RTG Groups gab. Es sollten vor allem künftige Spieler gewarnt werden.

Thank you very much, idobins56, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello idobins56,

I looked at your complaint and will do my best to help you. I would like to invite ZetCasino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Good day,

Thank you for reaching out. We highly value your feedback and we will do our best to improve our service further. Unfortunately, we did face the technical difficulties that made the payment process longer than expected.

However, we to confirm that the payment was successfully processed from our side.

We hope this clarifies the matter. We apologise for the inconvenience.

Please feel free to contact us in case there are further questions.

Sincerely,

Zet Casino

Today I was also sent an email from ZetCasino that the withdrawal was approved and on its way to me. Let's see if it works

Heute wurde mir auch von ZetCasino eine Mail zugestellt, dass die Auszahlung genehmigt und auf dem Weg zu mir wäre. Mal schauen, ob es klappt

Dear idobins56,

let me know when you'll receive your winnings, please.

Money came in today. Thanks for your help.

Geld ist heute eingegangen. Danke für Ihre Hilfe.

Dear idobins56,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru