20Bet Casino - Выигрыш игрока кажется потерянным.

Good morning,

The casino in question of accepting deposits might be one of the best I've ever seen but the problem is when we want to receive what we've won, they make a whole problem that doesn't fit in anyone's head.

First, that my withdrawals were approved was a problem because whenever I tried to withdraw them they said that I had not met the requirements that would be to bet the 10 euros I deposited -> x3 if they were in a casino and x1 if it were in sports betting. When I won the 70 euros I had already bet more than 30 euros to be aware (in sports) and they wouldn't let me get up. Only after making a complaint in their support emails was it approved there. However I managed to withdraw +30 the next day, which makes a total of 100euros.

Since then it has been hell, this was done on the 18th (70euros) and the 19th (30euros), the problem is that the money does not reach the account.

I already told them that the money did not arrive and they tell me that I need a statement from the bank that the money was not received, the problem is that I already went to the bank and the banks do not issue this type of statement and they said that I could send the statement bank where you literally have ALL my transactions and where you can see that the money was not actually received. Well, I sent the bank statement and dear support always responds with the same type of response that looks like we are talking to a bot... the answer below:

"Dear Player,

Please note that all payment details can be found in the proof of payment provided earlier. We recommend that you refer to the documentation provided for payment details.

Thank you for your understanding."

Yes, they sent a proof of shipment, where there is not even a company/bank logo, which leaves me thinking that most likely the proof is false or the transfer was canceled after sending.

I have attached proof of receipt, what is certain is that it is the 31st and the money has not arrived.

The worst thing about this is that it must be a legit casino, since I only entered it because it was a GodMota lookalike.

Oh and I almost forgot, on the 26th I raised another 250 euros from there and I bet it goes the same way....

I await help...

Thanks

Bom dia,

O casino em questão de aceitar depósitos é capaz de ser dos melhores que já vi mas o problema é quando queremos receber aquilo que ganhámos, eles fazem todo um problema que não cabe na cabeça de ninguém.

Primeiro que os meus levantamentos fossem aprovados foi um problema porque sempre que os tentava levantar diziam que não tinha cumprido os requisitos que seria apostar os 10 euros que depositei -> x3 se fossem em casino e x1 se fosse em apostas desportivas. Quando ganhei os 70 euros ja tinha apostado mais de 30 euros para terem noção ( em desportivas) e não me deixavam levantar. Só depois de ter feito uma reclamação nos emails de suporte deles é que lá foi aprovado. Entretanto consegui levantar +30 no dia a seguir, o que dá o total de 100euros.

Desde então tem sido um inferno, isto foi efetuado no dia 18 (70euros) e dia 19(30euros), o problema é que o dinheiro não chega à conta.

Já lhes disse que o dinheiro não chegou e dizem me que preciso de uma declaração do banco em como o dinheiro não foi recebido, o problema é que já fui ao banco e os bancos não passam esse tipo de declarações e disseram que podia enviar o extrato bancário onde literalmente tem TODAS as minhas transações e onde se vê que o dinheiro não foi de facto recebido. Pois bem, enviei o extrato bancário e o querido suporte responde sempre com a mesmo tipo de resposta que parece que estamos a falar com um bot... resposta essa abaixo:

"Dear Player,

Please note that all payment details can be found in the proof of payment provided earlier. We recommend that you refer to the documentation provided for payment details.

Thank you for your understanding."

Sim eles enviaram um comprovativo de envio, onde nem sequer existe um logotipo da empresa/banco, o que me deixa a pensar que muito provavelmente o comprovativo é falso ou a transferência foi cancelada após o envio.

Deixei em anexo o comprovativo deles, o que é certo é que estamos a dia 31 e o dinheiro não entrou.

O pior disto é que devia ser um casino legit, visto que só entrei nele devido a ser uma parecia do GodMota.

Ah e quase me esquecia, no dia 26 levantei mais 250 euros de lá e aposto que vai pelo mesmo caminho....

Aguardo ajuda...

Obrigado

Dear astwerpt22,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few questions to make sure I understand the situation properly.

Could you please confirm that you have passed the KYC verification?

Is this the first time you’ve requested a withdrawal from this casino?

I have checked the screenshots you submitted to us. I recommend you ask the casino to provide you with the transaction IDs of both payments so that your bank would be able to track them.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please close this claim, as incredible as it seems yesterday I received the money.

thanks

Por favor feche esta reclamação, por incrível que parece ontem recebi o dinheiro.

obrigado

Dear astwerpt22,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru