Freshbet Casino - Выигрыши игрока конфискованы.

Good afternoon, I have been a victim of fraud by the betting house Freshbet. They have deducted all my winnings even though I haven't violated any policy. I have tried contacting them, but they don't provide any explanation. I have unsuccessfully tried to request a phone number and asked them to provide evidence that I violated any of their terms. I am seeking help from this forum before taking legal action and hoping to resolve this disagreement between the parties.

Buenas tardes, he sido víctima de una estafa por parte de la casa de apuestas Freshbet. Me han deducido todas las ganancias sin yo haber infringido ninguna política. He intentado contactar con ellos y no me dan ninguna explicación. He intentado solicitar sin éxito algún número de teléfono y que me remitan las pruebas de que he violado uno de sus términos. Pido ayuda de parte de este foro antes de emprender acciones legales y poder solucionar este desacuerdo entre las partes.

Dear luism99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do you currently have access to your casino account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina, how are you?

To start with, the policies of this casino are abusive, so I think they are breaking the law.

I earned my profits through sports betting.

I have access to the account and I have been able to verify that €360 has been withdrawn from my account.

I accumulated the money without needing a bonus.

Hola Kristina, ¿que tal?

Para empezar las políticas de este casino son abusivas, así que creo que infringen la ley.

Las ganancias las obtuve a través de apuestas deportivas.

Tengo acceso a la cuenta y he podido comprobar que han retirado 360€ de mi cuenta.

Acumulé el dinero sin necesidad de bono.

Thank you for your reply, luism99. Please understand that if you only placed bets on sports betting and the casino confiscated your winnings, the casino probably detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.