mBitCasino - Выход игрока задерживается.

I want to file a complaint against MBit scammers who do not withdraw my money. I won 11,195 LTC and applied for withdrawal on August 9th. On August 10, I have already sent all the necessary documents for verification. Guess what? From the moment of sending the documents to the present day, no one answers me. I have repeatedly written to the chatbot, but they answer me the same thing: Wait for the support response to your email. They haven't answered me for more than a month! I really hope that you scammers will pay me my money. Otherwise there will be consequences.

Hello AnjaKuhn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with mBitCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Which documents did you forward to the casino? Did you accumulate your winnings with real money or did you use a bonus? Did the casino ever respond to you before?

Looking forward to your answer.

Regards,

Nick

Okay, I'm ready to answer your questions. Look, I have registered and received verification confirmation by mail. What documents did I send? Well, as usual: there was this piece of paper with the inscription MBit and date, ID, bank statement ... ah, another photo with ID and a sheet. Answering your next question, I used a bonus. The casino has not contacted me but recently offered to undergo Skype verification. And the reason for this is not explained to me

Hello AnjaKuhn,

It is completely normal to do a video call for verification, there were multiple cases of that. When should the video call suppose to happen?

Hello, Nick

I've never been asked for video verification before. In addition, I have a feeling that this will not be enough for them and they will demand something else, but they will not withdraw money to me. What guarantees can there be that this will be their last demand? I expected that my documents would be enough, especially since I received verification confirmation.

Hello AnjaKuhn,

Usually the video verification is the last step. After the call it takes a few days for the account to be verified. Please attend the call as the casino requested and if there would be issues with it, let us know and we will try to intervene otherwise I can't recommend anything else for now as it is really a common thing to do such verification calls.

Hello, Nick. Ok, I get it. I hope this requirement will really be their last and I will be able to get my winnings. If not, then I will not stop there and will solve this problem.

Hello AnjaKuhn,

Please let us know once the call is done. We will contact them as well if there would be any other problem with the verification.

Dear AnjaKuhn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.