BC.Game Casino - Счет игрока закрыт, а выигрыши конфискованы.

I registered at this casino, placed a few sports bets, and then played in the live casino. When I tried to withdraw my money, the withdrawal was prohibited. I assumed this was because my account wasn’t verified. I completed the verification, but the withdrawal option remained blocked. I contacted the chat support and they asked me to wait. Then, I was logged out of my account. When I tried to log in again, a message appeared: "Verification required" (even though I had successfully completed it, as shown on the website and in the emails). I contacted chat support again, and they asked me to provide my login information, email, deposit transaction details, IP address, and device. I provided all the information. There was no response for more than a day, so I followed up in chat and via email. After some time, I received a reply stating that my account had been blocked for violating some rules and that the decision was final. I had never played at this casino before, and they did not explain which rules I supposedly violated. In general, they just blocked $850 without any reasons or grounds. It seems like the site is engaging in fraudulent activity.

Зарегистрировался в данном казино, сделал несколько ставок на спорт, потом поиграл в лайв казино. Решил вывести деньги, вывод запрещен. Решил что это из за того что аккаунт не верифицирован. Прошел верификацию, вывод по прежнему закрыт. Написал в чат, попросили подождать. Далее произошел разлогин аккаунта. При повторной попытке авторизации появилось сообщение "Требуется верификация" (хотя я ее прошел успешно, это видно на сайте и в письмах на почте). Снова пишу в чат, просят предоставить информацию по логину, почте, транзакции депозита, ip адресу и устройству. Всю информацию предоставил. Ответа не было больше суток, продублировал им в чат и на почту. Спустя какое то время приходит ответ что мой аккаунт заблокирован за нарушение каких то правил и решение окончательное. Ранее в данном казино не играл, какие правила я мог нарушить мне не пояснили. В общем просто заблокировали 850$ без каких либо причин и оснований на это. Складывается впечатление что сайт занимается мошеннической деятельностью.

Hello Vowuycrsnrac,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Would it be possible to forward any communication between you and the casino regarding this matter to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Hello Nick! Registration date 07/08/2024. Winning with real money, no bonuses used. The last time they responded to me was from BC.Game on 07/13/2024 and wrote that they blocked my account forever for violating the rules. The money is also blocked. I don't mind passing messages between me and the casino.

Привет, Ник! Дата регистрации 08.07.2024. Выигрыш реальными деньгами, бонусы не использовались. Последний раз мне ответили из BC.Game 13.07.2024 и написали что заблокировали мою учетную запись навсегда за нарушение правил. Деньги при этом так же заблокированы. Я не против передачи сообщений между мной и казино.

Hello,

The account has been locked by our security team because the user has been found by the provider for opposite betting fraud and as well found in sports betting fraud. We will not be able to assist the user.

Best Regards

Panda

This way you can respond to any player and take his money. I didn't break any rules. I made a few bets on sports and played a little in the casino. What is the scam here? In this case, you are the scammers. Just honestly write that you don’t want to give away your winnings and you don’t need players who win. Judging by this situation in BCgame you only need to lose. And those who win immediately break the rules and are left without money. Your main rule is that you can’t win, and apparently I broke it!

Так можно ответить любому игроку и забрать его деньги. Я не нарушал ни каких правил. Сделал несколько ставок на спорт, поиграл не много в казино. В чём здесь мошенничество? Мошенники в данном случае вы. Просто честно напишите что не хотите отдавать выигрыш и вам не нужны игроки которые выигрывают. Судя по данной ситуации в BCgame нужно только проигрывать. А те кто выигрывают сразу нарушают правила и остаются без денег. Ваше главное правило - выигрывать нельзя, и видимо его я и нарушил!

Hello Vowuycrsnrac,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Vowuycrsnrac,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick